Refund policy

At NGS Computers, all warranty claims are subject to the terms and conditions provided by the manufacturer and distributor.

Return Policy

We offer a 7-day return and replacement window from the date of delivery.

Return Eligibility

To qualify for a return or replacement:

  • The product must be returned within 7 days of delivery.

  • The product must be in its original condition.

  • All original packaging, accessories, manuals, warranty cards, and invoice must be included.

  • Products with missing accessories, damaged packaging, or without the original invoice may not be accepted.

Non-Returnable Items

The following items are not eligible for return or replacement:

  • Products with physical damage

  • Burnt or short-circuited products

  • Products damaged by misuse, abuse, or improper handling

  • Liquid-damaged products

  • Products modified, tampered with, or repaired by unauthorized persons

  • Software, digital products, gift cards, and downloadable products

  • Damage caused by improper installation or compatibility issues

Return Shipping

Customers are responsible for all courier and shipping charges related to returns unless the product received is defective, damaged during transit, or incorrect.

Warranty Terms

All warranty claims are subject to applicable manufacturer and distributor warranty terms and conditions.

For any warranty claim, the original purchase invoice and complete product packaging (including box, accessories, manuals, and warranty cards) must be provided.

Products with missing accessories, incomplete packaging, or without the original invoice may not be accepted for warranty processing.

Warranty Exclusions

The following issues are not covered under warranty:

  • Physical damage

  • Burnt or short-circuited products

  • Damage caused by misuse or abuse

  • Unauthorized repair attempts

  • Product modifications or tampering

  • Liquid damage

  • Damage caused by improper installation or handling

Warranty Processing Time

Warranty claims may require approximately 15–45 working days for inspection, repair, replacement, or manufacturer processing.

Processing time may vary depending on the manufacturer, distributor, and product type.

Shipping & Courier Charges

All courier, cargo, shipping, and transportation charges related to warranty claims will be paid by the customer.

NGS Computers is not responsible for shipping delays caused by courier services or third-party logistics providers.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, it will be subject to the return policy outlined above.

Contact Information

NGS Computers
Lahore, Pakistan
Email: nabeelgamesstore@gmail.com